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Not-So-Good Branding – Redux

April 26, 2010 By Susan Monroe 1 Comment

Hoofin’ it over to Safeway on a lovely Monday, I pass the restaurant I mentioned in my maiden blog.

There has been some progress since that post. It appears that the new eatery is open, though, oddly, it’s closed for the advertised lunch trade. The awning over the door sports a new and nicely printed panel with “Now Open,” the new name and hours, and the tagline “All American Cuisine.” Just below the awning, a big banner bearing the words “1/2 Pound Hamburger and Fries, $5.95” flaps in the breeze. A free-standing blackboard advertises a blues band on Friday nights. (No more hookah lounge. Darn!)

Despite these efforts, the place has an unfinished feeling. The big palms still stand sentry by the door in their gorgeous, ornate pots—too heavy to move, I guess. The name of the old restaurant still appears on the windows, and so do those cheesy-looking stick-on letters with the hours. Peering through the window, I see that the place still looks Mediterranean. As I turn and walk away, I notice that the sign on the roof refers to the place as “All American California Cuisine.” A small inconsistency, but an inconsistency nonetheless.

Lest you think I’m being a bit mean-spirited about branding snafus, let me say that I’m rooting for the place to survive and thrive. My neighborhood could use good saloon food and entertainment, and the owners and employees are nice, hard-working people. You should have seen their pride when they first opened their doors six months ago.

So, I’ll clap my hands and wish for the best. It saved Tinkerbell, but it may not work as well here. As my sister-in-law Betty says, if you’re going to change your identity, don’t do it half way and then stop.

About the Author

Susan Monroe's avatar

Susan creates crisp, engaging copy for a range of verticals. Her clients include Brocade, Cisco, HP, and Informatica—as well as small and midsize businesses. Contact her If you need great content creation and strategy,

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Comments

  1. Michael Neuendorff says

    April 29, 2010 at 12:56 am

    I’m thinking this is one of those cases where they want to spend as little money as possible until money starts flowing in. As a Guerrilla Marketing coach I totally support using a variety of no-cost and low-cost weapons to market your business, but inconsistent branding isn’t one of the weapons I recommend.

    Reply

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